Frequently Asked Questions

Everything you need to know about your LUX SKIN journey.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the domestic region. International shipping can take between 10-21 business days depending on customs processing.

Are your products cruelty-free?

Yes, LUX SKIN is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of production.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.

How can I track my order?

Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Is it safe to use your devices on sensitive skin?

Our skincare devices are designed with adjustable intensity levels to accommodate sensitive skin. However, we recommend consulting with a dermatologist before starting any new skincare routine.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.