Returns & Exchanges

At LUX SKIN, we want you to be completely satisfied with your glow, which is why we offer a 30-day return window for all unused and unopened beauty products. If your purchase doesn't meet your expectations, our dedicated support team is here to assist with a seamless exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Carefully pack your items in their original, unopened packaging to ensure they remain protected during transit back to our warehouse.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.